177bet Privacy Policy

1. Who We Are

This Privacy Policy applies to the 177bet platform, accessible at https://177bet.bar ("the Platform", "177bet", "we", "us", "our"). 177bet operates as an English-language online casino and sportsbook serving players in Bangladesh. Any reference to "you", "your", or "the Member" in this document refers to any individual who accesses, browses, registers on, or uses any feature of the Platform.

For all privacy-related enquiries, requests, or complaints, please contact us at [email protected]. We will acknowledge all privacy-related communications within five (5) business days.

2. Information We Collect

177bet collects personal information in the following categories:

2.1 Account Registration Data. When you register a 177bet account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and the username and password you create. This information is required to establish your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents. To comply with anti-money laundering regulations and responsible gaming requirements, we may ask you to provide copies of government-issued identification (such as a National ID card or passport), proof of residential address (such as a utility bill or bank statement), and proof of payment method ownership. These documents are processed securely and retained only for as long as required by applicable law.

2.3 Financial and Transaction Data. We collect records of all deposits, withdrawals, and betting or gaming transactions conducted on the Platform. This includes the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, transaction timestamps, and references. We do not store full mobile banking PINs or full bank account credentials — these are handled directly by your payment provider.

2.4 Usage and Behavioural Data. We collect information about how you interact with the Platform, including pages visited, games played, bet amounts and outcomes, session durations, search queries entered, and features accessed. This data helps us personalise your experience, improve the Platform, and identify unusual account activity.

2.5 Device and Technical Data. When you access the Platform, we automatically collect your IP address, device type and model, operating system version, browser type and version, screen resolution, and approximate geographic location derived from your IP address. This information is used for security monitoring, fraud prevention, and technical diagnostics.

2.6 Communications Data. If you contact 177bet customer support — by email or through the Platform's support channels — we retain records of that correspondence, including the content of your messages and any attachments you provide. This allows us to track and resolve support cases accurately.

2.7 Cookies and Similar Technologies. The Platform uses cookies, web beacons, and similar tracking technologies to maintain your session, remember your preferences, and analyse traffic patterns. See Section 8 of this policy for full details on our use of cookies and your options for managing them.

3. How We Use Your Information

177bet uses the personal data it collects for the following purposes:

• Account administration: Creating and managing your account, processing login requests, and maintaining accurate account records.
• Identity verification and KYC: Verifying that you meet the age requirement of 21 years or older, confirming your identity, and preventing the use of the Platform by ineligible persons.
• Payment processing: Processing deposits and withdrawals via your chosen payment method, reconciling transaction records, and investigating payment disputes.
• Fraud prevention and security: Detecting and investigating suspicious account activity, preventing unauthorised access, identifying patterns of fraudulent behaviour, and complying with anti-money-laundering requirements.
• Responsible gaming: Monitoring betting patterns for signs of problem gambling, enforcing deposit limits or self-exclusion requests, and fulfilling our obligations under our Responsible Gaming Policy.
• Platform improvement: Analysing usage data and behavioural patterns to improve the Platform's features, content, performance, and user experience.
• Customer support: Responding to your enquiries, resolving disputes, and managing feedback.
• Legal compliance: Complying with applicable laws, regulations, and lawful requests from competent authorities.
• Marketing communications: Sending you promotional offers, bonus notifications, and news about 177bet — but only where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting [email protected].

4. Legal Basis for Processing

177bet processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide the services you have requested when creating your account and using the Platform.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and taxation rules.
• Legitimate interests: Processing carried out in the legitimate interests of 177bet, such as fraud prevention, platform security, and service improvement — where these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as sending direct marketing communications. You may withdraw consent at any time by contacting us at [email protected].

5. Sharing Your Information

177bet does not sell your personal data to any third party. We share your information only in the following limited circumstances, and only to the minimum extent necessary:

5.1 Payment Service Providers. We share relevant transaction data with the payment service providers you use — including bKash, Nagad, Rocket, Upay, and partner banks — solely for the purpose of processing your deposits and withdrawals. These providers are subject to their own privacy policies and data protection obligations.

5.2 Identity Verification Services. We engage third-party KYC and identity verification providers to assist in confirming the accuracy of the information you provide during registration and subsequent verification checks. These providers are contractually bound to use your data solely for verification purposes on our behalf.

5.3 Fraud Prevention and Security Services. We may share technical and behavioural data with fraud detection and cyber-security services to help identify and prevent fraudulent activity on the Platform. These services process data only for security-related purposes under strict confidentiality obligations.

5.4 Legal and Regulatory Authorities. We may disclose personal data to law enforcement agencies, courts, regulators, or other competent authorities where we are required to do so by applicable law, a court order, or a lawful regulatory demand. We will not disclose more information than is strictly required by the relevant legal obligation.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of 177bet's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications before it takes effect.

6. Data Retention

177bet retains personal data for the following periods, or longer where required by law:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory compliance
Identity verification documents	5 years after account closure	Anti-money-laundering obligations
Financial transaction records	7 years from transaction date	Tax and financial record-keeping
Betting and gaming history	5 years from transaction date	Dispute resolution and compliance
Customer support correspondence	3 years from case closure	Dispute resolution
Usage and behavioural data	2 years from collection	Platform improvement and security

At the end of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual.

7. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data 177bet holds about you:

• Right of access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within thirty (30) days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. You can update certain account details directly through your account settings, or by contacting support.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies. Please note that we are required to retain certain data for regulatory and legal compliance purposes and cannot delete it even on request.
• Right to restrict processing: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a rectification request is being reviewed.
• Right to object: You may object to processing of your personal data that is based on our legitimate interests, including direct marketing. On receiving an objection to direct marketing, we will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before processing any request. There is no charge for submitting a request; however, we reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

8. Cookies Policy

177bet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us remember your session, preferences, and usage patterns.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. They enable core features such as session management, login authentication, and security checks. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences — such as language settings, display preferences, and game history — so you do not have to re-enter them on each visit.
• Analytics cookies: Collect anonymised information about how visitors use the Platform, including pages visited, time spent, and error messages encountered. This data helps us improve the Platform's structure and performance.
• Security cookies: Detect fraudulent activity, protect against automated abuse, and support our anti-money-laundering monitoring obligations.

Most browsers allow you to control cookies through their settings. You can block or delete cookies by adjusting your browser preferences. Please note that disabling certain cookies may affect the functionality of the 177bet Platform, including your ability to remain logged in or access certain features.

9. Children and Minors

The 177bet Platform is strictly for adults aged 21 years and older. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has created an account or provided personal data to us, we will immediately close the account, void all associated transactions, and delete the data in question. If you believe that a minor has registered on the Platform, please notify us promptly at [email protected].

10. Data Security

177bet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls, ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and penetration testing of the Platform's infrastructure.
• Incident response procedures for detecting, reporting, and managing data security incidents.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify you promptly and take all appropriate remedial steps.

11. Changes to This Privacy Policy

177bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. The current version will always be published on this page with the effective date displayed prominently at the top. Where changes are material, we will notify registered members by email or via an in-platform notification before the changes take effect. Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way 177bet handles your personal data, please contact our privacy team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Rights Request"
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 5 business days for privacy-specific enquiries

All communications must be submitted in English. We will not be able to process requests submitted in other languages.